Privacy Policy

Privacy Policy

Welcome to ViviMattress. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from vivimattress.com (the “Site”). We are committed to safeguarding your privacy and handling your personal data in a responsible manner. By using our Site, you acknowledge and agree to the practices described in this policy.

1. Data Collection

We collect several types of information to provide and improve our services. This includes:

• Personal information you provide to us, such as your name, email address, shipping and billing addresses, phone number, and payment details when you place an order or create an account.
• Account and purchase information, including order history and preferences.
• Technical data such as IP address, device type, browser type, referring URLs, and pages you visit on our Site to help understand usage and improve user experience.
• Browsing and behavioral data, including interactions with our site, search queries, and products viewed or added to cart.
• Communications with us, including customer support messages, feedback, and surveys.

2. Usage of Information

We use the collected information to:

• Process and fulfill orders, manage returns, and provide customer service.
• Personalize your experience by recommending products based on your interests and past activity.
• Improve our website, products, and services through analytics and product feedback.
• Communicate important updates, promotions, and account notices with you (in accordance with your preferences).
• Detect and prevent fraud and maintain the security of our platform.

3. Data Protection & Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Industry-standard encryption (such as TLS) for data transmitted between your browser and our servers.
• Secure storage of sensitive data and access controls limiting who can view or use your information.
• Regular security assessments, monitoring, and incident response procedures.
• Vendor and partner safeguards to ensure third parties handling data on our behalf maintain adequate protections.

4. User Rights & Contact Information

You have rights regarding your personal information, including:

• The right to access, correct, or delete your personal data.
• The right to withdraw consent where applicable and to object to processing in certain circumstances.
• The right to request data portability and to restrict processing when appropriate.
• The right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.